Claims Leadership Position
2 days ago
Job Overview
The Claims Supervisor role at Wawanesa Insurance contributes to delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on key business goals and customer service standards.
Key Responsibilities
- Provide exceptional customer service and support to policyholders
- Coordinate and supervise daily activities of the claims team, ensuring efficient workflow and productivity
- Provide guidance and leadership to staff and specialists, promoting continuous improvement and development
- Manage service levels by organizing, distributing, and monitoring work flow, setting priorities to ensure maximum efficiency and productivity
- Conduct or contribute to employee development, and employee performance management through coaching and feedback
- Conduct periodic review of claims files, coaching the team to strive for continuous improvement and development
- Provide direction and leadership in areas such as liability determination, investigation, policy interpretation, settlement negotiations, and establishing reserves for claims
- Perform other duties as assigned to support the team and achieve business objectives
Qualifications
- 5+ years of progressive insurance adjusting experience
- College or University degree preferred
- Chartered Insurance Professional Designation and a desire to continue relevant industry education
- Effective customer service skills, including empathy and concern for policyholders
- Excellent communication skills, both written and oral
- Excellent investigative and analytical skills
- Highly proficient time management and organizational skills, with the ability to prioritize work in a fast-paced environment
- Excellent knowledge of policy wordings, corporate guidelines, policies, and procedures
- Ability to coach, guide, and positively motivate employees
- Excellent knowledge of automobile, habitational, farm, and commercial policies
- Excellent knowledge of medical and legal terminology
- Detail-oriented with a critical degree of accuracy regarding data entry
- Exceptional advanced negotiation skills
About Wawanesa Insurance
Wawanesa Insurance is a leading provider of insurance solutions in Canada, recognized for its commitment to delivering exceptional customer service and supporting the communities it serves.
Diversity, Equity, Inclusion & Belonging
Wawanesa Insurance is an equal opportunity employer, committed to fostering a diverse and inclusive workforce that values and respects the contributions of all employees and applicants.
-
Claims Supervisor
5 days ago
Calgary, Alberta, Canada Wawanesa Insurance Full timeJob OverviewThe Claims Supervisor role at Wawanesa Insurance contributes to our goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.Key ResponsibilitiesProvide exceptional customer service and support to...
-
Claims Supervisor
6 days ago
Calgary, Alberta, Canada Wawanesa Insurance Full timeJob OverviewThe Claims Supervisor role at Wawanesa Insurance contributes to our goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.Key ResponsibilitiesProvide exceptional customer service and support to...
-
Claims Representative
4 weeks ago
Calgary, Alberta, Canada Definity Full timeJob OverviewAutomobile Claims RepresentativeKey Responsibilities:Collaborate with a Team Leader to investigate and resolve first-party automobile claims.Deliver outstanding claims support to both internal and external customers.Manage auto telephone claims until a satisfactory resolution is reached.Clearly articulate the claims process to customers.Assess...
-
IT Leadership Position
2 weeks ago
Calgary, Alberta, Canada Lumen IT Inc. Full timeAbout the RoleLumen IT Inc. is seeking an experienced Information Systems Executive to lead our IT team. As a key member of our organization, you will be responsible for developing and implementing business strategies to drive growth and innovation.Key ResponsibilitiesStrategic Planning: Establish objectives for the organization and formulate or approve...
-
Insurance Claims Adjuster
4 weeks ago
Calgary, Alberta, Canada Definity Full timeJob OverviewAutomobile Claims SpecialistKey Responsibilities:Collaborate with a Team Leader to assess and resolve first-party automobile claims.Deliver outstanding claims support to both internal and external clients.Manage telephone claims related to automobiles until a resolution is reached.Clearly articulate the claims process to clients.Evaluate coverage...
-
Automobile Claims Specialist
4 weeks ago
Calgary, Alberta, Canada Definity Full timeJob OverviewAutomobile Claims RepresentativeKey Responsibilities:Collaborate with a Team Leader to assess and resolve first-party automobile claims.Deliver outstanding claims support to both internal and external customers.Manage auto-related telephone claims until a satisfactory resolution is reached.Clearly articulate the claims process to clients.Evaluate...
-
Bilingual Claims Adjudicator
1 day ago
Calgary, Alberta, Canada Manulife Full timeJob Summary: We are seeking a Bilingual Claims Adjudicator to join our team, responsible for managing claims, providing customer service, and making decisions on disability claim eligibility. About the Role: Establish and maintain superior customer service to policyholders, agents, and marketing centers. Manage ongoing claims by requesting...
-
Principal Leadership Position
4 days ago
Calgary, Alberta, Canada Fueling Brains & Academies Full timeAbout UsFueling Brains & Academies is a pioneering organization dedicated to unlocking every child's infinite potential through personalized education, social development, and childcare. Our Ready Set Grow program focuses on fostering balanced leaders, creative geniuses, and logical wizards for a brighter future. With unique initiatives like Child...
-
Principal Leadership Position
4 days ago
Calgary, Alberta, Canada Fueling Brains & Academies Full timeAbout UsFueling Brains & Academies is a pioneering organization dedicated to unlocking every child's infinite potential through personalized education, social development, and childcare. Our Ready Set Grow program focuses on fostering balanced leaders, creative geniuses, and logical wizards for a brighter future. With unique initiatives like Child...
-
Senior Leadership Position
2 weeks ago
Calgary, Alberta, Canada YYC FLOORING SOLUTIONS Full timeAbout the RoleWe are seeking a highly skilled and experienced Chief Executive Officer and General Manager to join our team at YYC FLOORING SOLUTIONS. As a key member of our leadership team, you will be responsible for driving the strategic direction and growth of our organization.Key ResponsibilitiesLeadership and StrategyDevelop and implement organizational...
-
Claims Quality Assurance Specialist
4 weeks ago
Calgary, Alberta, Canada Definity Full timeJob Overview The National Claims Quality Assurance Specialist will spearhead the establishment and execution of a technical file review initiative within the claims division, encompassing various regions and jurisdictions. This proactive defense mechanism for Claims guarantees that our claims file handlers and leaders are: Meeting client expectations ...
-
Claims Operations Leader
4 weeks ago
Calgary, Alberta, Canada Co-operators Full timeCompany: Co-operators Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid Language: English required, French is an asset. The Opportunity: As a prominent Canadian financial services co-operative, Co-operators is dedicated to fostering a sustainable and resilient society. Our team plays a crucial role in realizing this vision, which is...
-
Principal Leadership Position
1 week ago
Calgary, Alberta, Canada York Region District School Board Full timeJob Summary:The York Region District School Board seeks a highly skilled and dedicated individual to fill the position of Principal. As a key member of our educational team, the successful candidate will be responsible for leading and managing a school community that fosters academic excellence, social responsibility, and emotional well-being.Key...
-
Principal Leadership Position
1 week ago
Calgary, Alberta, Canada York Region District School Board Full timeJob Summary:The York Region District School Board seeks a highly skilled and dedicated individual to fill the position of Principal. As a key member of our educational team, the successful candidate will be responsible for leading and managing a school community that fosters academic excellence, social responsibility, and emotional well-being.Key...
-
Claims Specialist
1 week ago
Calgary, Alberta, Canada Zurich Canada Full timeClaims Specialist Zurich Canada is seeking a skilled Claims Specialist to join our team in Calgary. As a Claims Specialist, you will play a critical role in handling first-party auto property damage claims for commercial lines of low to moderate exposure and complexity. Key Responsibilities Document claims files by accurately capturing and updating...
-
AVP of Claims Operations
4 weeks ago
Calgary, Alberta, Canada Co-operators Full timeCompany: Co-operators Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid Language Requirements: Proficiency in English is essential; French is an asset. The Opportunity: At Co-operators, we are dedicated to fostering a sustainable and resilient society through our financial services. Our team plays a crucial role in...
-
Quality Assurance Claims Specialist
4 weeks ago
Calgary, Alberta, Canada Definity Full timeJob Overview The Quality Assurance Claims Specialist will spearhead the execution and establishment of a technical file review initiative within the claims sector of the organization, encompassing various regions and jurisdictions. This proactive defense mechanism for Claims guarantees that our claims file handlers and leaders are: Meeting client...
-
Claims Specialist
1 week ago
Calgary, Alberta, Canada Zurich Canada Full timeThe Opportunity Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. If you have experience handling first party automobile and or property...
-
Claims Specialist
4 weeks ago
Calgary, Alberta, Canada Zurich Insurance Company Ltd. Full timeThe Opportunity Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. If you have experience handling first party automobile and or property...
-
Property Loss Claims Specialist
4 weeks ago
Calgary, Alberta, Canada Xpera Full timeCompany:Xpera - Property Claims AdjusterWe are in search of a Mid-Level Property Claims Adjuster to become a vital part of our team. The successful applicant will take on the responsibility of examining and resolving property claims. This position offers a hybrid work environment, requiring some fieldwork.Key Competencies:Strong Analytical AbilitiesExcellent...