Senior IT Service Delivery Professional

4 weeks ago


Montreal, Quebec, Canada Alteo Inc. Full time

At Alteo Inc., we are seeking a highly skilled Senior IT Service Delivery Professional to join our team in Montreal.

Job Summary:

This is a permanent position responsible for handling customer requests, ensuring delivery of services, and guaranteeing compliance with contractual SLAs.

About the Role:
  • We are looking for an individual who can handle catalog service requests, ensure timely implementation of services, and process incidents generated by service implementation.
  • The successful candidate will also be responsible for providing information to customers, qualifying their requests, and communicating responses effectively.
  • In addition, this role requires contributing to the development of team members' skills, providing guidance, support, and backup when needed.
Requirements:
  • A DEC/BAC in IT or equivalent is required, along with 5+ years' experience in a similar role.
  • The ideal candidate should have good knowledge of service-oriented architectures, APIs, and UNIX environments.
  • Familiarity with the electronic payment industry and PowerCard solution is a strong asset.
  • Experience with database management (Oracle, PostgreSQL), testing techniques, and writing technical specifications is essential.
  • Candidate must possess excellent customer orientation, commitment to meeting deadlines, and a natural leadership quality with strong team spirit.
What We Offer:
  • A competitive salary range of $85,000 - $110,000 per year, commensurate with experience.
  • A dynamic work environment that fosters growth and collaboration.
  • The opportunity to develop your skills and contribute to the success of our team.


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