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Automotive Fixed Ops Software Trainer

2 months ago


Calgary, Alberta, Canada PBS Systems Inc. Full time
{"h1": "Automotive Fixed Ops Software Trainer Role", "p": "At PBS Systems Inc., we are seeking an experienced Automotive Fixed Ops Software Trainer to join our team. As a key member of our Dealer Management System (DMS) training team, you will be responsible for providing support and training to new and existing customers on our software platform.

Responsibilities:

* Learn and develop an understanding of the PBS software
* Learn and develop an understanding of the process for training customers on the PBS software
* Learn and develop an understanding of data entry and other key tasks
* Become an install resource without assistance
* Demonstrate the ability to prioritize tasks without direction from Team Leads
* Take the initiative to learn new products to increase knowledge
* Provide excellent support to customers in our software
* Be able to talk about and navigate our DMS Software to better assist customers
* Work directly with customers and train all sessions in assigned silo and if possible other silos
* Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met or exceeded
* Respond to both internal and external training requests in a timely manner
* Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
* Create and maintain a positive work environment
* Knowledge sharing within own silo and others within DTO
* Maintain documentation and update as processes change within the department
* Willingness to commit to an ongoing system of education and cross-training
* Ensure DTO queue is monitored
* Willingness to go the \"Extra Mile\"
* Perform other duties and responsibilities as assigned

Requirements:

* Experience in the parts or service area of a dealership preferred
* 1-2 years' previous experience in the automotive industry, dealership environment or PBS is preferred
* High School Diploma
* Computer proficient with knowledge of Microsoft Office Suite
* Effective time management & organizational skills
* Strong multi-tasking & prioritization
* Fluent in English (speaking, reading, writing)
* Ability to travel within Canada and the USA up to 2 weeks per month; proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required

What We Offer:

* Internal promotion and growth opportunities
* An education department dedicated to helping you with professional and personal development
* The opportunity to travel
* Free parking
* Staff events
* Competitive annual base salary
* Bonus for product certification up to $4,800 per year
* Great referral bonus
* Staff discounts with GM, Dell, Goodlife and more.

If you are a motivated and experienced professional looking to join a dynamic team, we encourage you to apply for this exciting opportunity.

At PBS Systems Inc., we are committed to providing our employees with a positive and supportive work environment. We offer a range of benefits and opportunities for growth and development.

If you are interested in this role, please submit your application.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

PBS Systems Inc. is an equal opportunity employer.

Accommodations will be provided during the hiring process as required.