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Club Operations Coordinator

1 week ago

Niagara Falls, Ontario, Canada Planet Fitness Full time

We are seeking a dynamic and customer-focused Club Operations Coordinator to assist our Club Manager in overseeing daily club operations and ensuring an exceptional member experience. This role is ideal for someone who is passionate about delivering outstanding service, leading by example, and creating a positive impact on our members' lives.

About Us

At Planet Fitness, we pride ourselves on providing a welcoming and judgement-free environment for our members to achieve their fitness goals. With over 2,000 clubs across the US, we offer a supportive team atmosphere that values teamwork, integrity, and respect. As a key member of our team, you will have the opportunity to grow professionally and contribute to the success of our growing brand.

Job Description

This is a full-time position that requires a positive attitude, excellent communication skills, and a passion for delivering exceptional customer experiences. Your primary responsibilities will include:

  • Assisting the Club Manager in overseeing daily club operations, including team member onboarding and training.
  • Leading team members to complete assigned tasks efficiently and safely.
  • Modeling outstanding member service behaviors and coaching others to do the same.
  • Assisting with resolving employee concerns and providing backup staffing support as needed.
  • Managing inventory systems for cleaning supplies and ordering club supplies and retail products.
  • Tracking key performance indicators (KPIs) to identify areas of strength and opportunities for growth.

You will also be responsible for promoting our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys. Additionally, you will resolve member concerns, answer phones in a friendly manner, perform membership-related functions, and execute retail transactions accurately.

Qualifications

To be successful in this role, you should possess the following qualifications:

  • 9-12 months of experience in a customer-facing environment, preferably supervising and leading a team.
  • Must be 18 years of age or older.
  • Basic computer proficiency and willingness to become CPR/AED certified.

We offer a competitive benefits package, including medical, dental, and vision insurance, vacation time, and free Black Card Membership. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this exciting opportunity