Fitness Center Manager
6 days ago
About the Job
This full-time position requires assisting the club manager in overseeing club operations to provide an exceptional 'Judgement Free' member experience. You will be heavily involved with team members onboarding and training, leading the team through task completion and driving the success of club priorities and KPI goals.
Key Responsibilities
- Supervise and lead team members to achieve assigned tasks safely and efficiently.
- Maintain the highest level of customer service, modelling the behaviour and coaching others to provide an exceptional member experience.
- Support the Club Manager in resolving employee concerns.
- Provide backup staffing support when needed.
- Manage cleaning supplies inventory and order necessary items.
- Monitor key performance indicators to identify areas of strength and opportunities for improvement; collaborate with the club manager to create action plans.
- Participate in hiring and onboarding new team members under the supervision of the Club Manager.
- Address and respond to emergency situations effectively.
Daily Tasks
- Welcome and assist members/guests as they enter and exit the club, providing answers to their questions and addressing any concerns.
- Promote the Judgement Free Zone philosophy by interacting with members on the club floor, offering support and demonstrating enthusiasm for their fitness journeys while adhering to club policies.
- Solve member complaints and refer them to management if necessary.
- Respond to phone calls in a courteous manner and assist callers with their inquiries.
- Handle membership-related activities such as sign-ups, updates, cancellations, collections, and transfers.
- Contact potential members and conduct club tours to determine their membership requirements.
- Process retail transactions accurately and work towards meeting sales targets.
- Clean and sanitize exercise equipment and spa facilities regularly, including communal areas and designated zones.
- Evaluate and maintain the cleanliness of restrooms according to scheduled routines.
- Conduct regular thorough inspections of club areas, resolve any safety, policy, or cleanliness issues, and address facility concerns promptly.
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