Service Advisor
4 weeks ago
Northland Volkswagen is seeking a skilled and customer-focused Service Advisor to join our team in Calgary, AB. As a Service Advisor, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our service department.
Key Responsibilities:
- Provide exceptional customer service to our valued clients, responding to their inquiries and concerns in a timely and professional manner.
- Answer incoming phone calls and inquiries related to vehicle servicing, providing accurate and helpful information to our customers.
- Create quotes and work orders for vehicle repairs, working closely with our technicians to ensure accurate and efficient service.
- Consult with automotive technicians regarding required repairs and maintenance, ensuring that our customers receive the best possible service.
- Provide customers with information and updates regarding the status of their vehicle repairs, keeping them informed and engaged throughout the process.
- Work with our parts department to determine parts availability and schedule future service appointments, ensuring seamless communication and coordination.
- Complete and close repair orders, ensuring that all necessary documentation is accurate and up-to-date.
- Review the repair order and service performed with the customer after the service has been completed, ensuring their satisfaction and addressing any concerns.
Requirements:
- Minimum of 1 year dealership experience in a Service Advisor role, with a proven track record of delivering exceptional customer service.
- Ability to thrive in a fast-paced environment with multiple priorities, remaining calm and composed under pressure.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Organization and follow-up skills, with the ability to manage multiple tasks and deadlines.
- Experience and desire to work with technology, including our dealership's systems and software.
About Us:
Northland Volkswagen is a leading dealership in Calgary, AB, committed to delivering exceptional customer experiences and providing our customers with the best possible service. We are proud to be part of the AutoCanada family, a leading automotive retailer with a reputation for excellence and integrity.
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