Service Advisor

4 weeks ago


Calgary, Alberta, Canada AutoCanada Full time
Service Advisor

Northland Volkswagen is seeking a Service Advisor to join their team in Calgary, AB. As a Service Advisor, you will be responsible for providing exceptional customer service to valued clients. Your key responsibilities will include answering incoming phone calls and inquiries related to vehicle servicing, creating quotes and work orders for vehicle repairs, and consulting with automotive technicians regarding required repairs and or maintenance.

What's in it for you?
  • A friendly and supportive team
  • Competitive compensation
  • Health and Dental Benefits
  • Life Insurance
  • Employee Vehicle Purchase Plan
  • Employee and Family Assistance Program

Your Key Responsibilities
  • Providing exceptional customer service to our valued clients
  • Answering incoming phone calls and inquiries related to vehicle servicing
  • Create quotes and work orders for vehicle repairs
  • Consult with automotive technicians regarding required repairs and or maintenance
  • Provide the clients with information and updates regarding the status of vehicle repairs
  • Work with the parts department to determine parts availability and scheduling of future service appointments
  • Complete and close repair orders
  • Review the repair order and service performed with the client after the service has been completed

Your Capabilities and Credentials
  • Minimum of 1 year dealership experience in a Service Advisor role required
  • Ability to thrive in a fast-paced environment with many priorities
  • Communication and interpersonal skills
  • Must be able to remain calm when customers and/or situations are not
  • Organization and follow-up skills
  • Experience and desire to work with technology


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