Automotive Service Advisor

3 weeks ago

Calgary, Alberta, Canada MOCHANIC'S AUTO SERVICE Full time
Service Advisor Job Description

Mochanic's Auto Service is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and technicians, and driving sales growth through effective upselling and cross-selling strategies.

Key Responsibilities:
  • Provide accurate and timely estimates to customers, ensuring transparency and clarity throughout the repair process.
  • Communicate effectively with customers, addressing their concerns and providing solutions to meet their needs.
  • Work closely with technicians to ensure efficient and effective repair processes, minimizing downtime and maximizing customer satisfaction.
  • Upsell and cross-sell services and products to customers, driving sales growth and revenue.
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Attention to detail and organizational skills.
Work Conditions and Physical Capabilities:
  • Fast-paced environment with tight deadlines.
  • Repetitive tasks.
  • Ability to multitask and prioritize tasks effectively.
Personal Suitability:
  • Punctuality and reliability.
  • Client focus and ability to build strong relationships.
  • Flexibility and adaptability in a dynamic work environment.

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