International Student Advisor

2 weeks ago

Kamloops, British Columbia, Canada Thompson Rivers University Full time
Job Summary

We are seeking a highly skilled and compassionate International Student Advisor to join our team at Thompson Rivers University. As a key member of our International Student Services department, you will provide essential support to international students, helping them navigate cultural adjustments, academic requirements, and personal challenges.

Key Responsibilities
  • Serve as the primary point of contact for international students, offering guidance on cultural adaptation, academic success, and personal well-being.
  • Provide referrals to relevant university services and external stakeholders as needed.
  • Respond to emergencies and crises affecting international students, ensuring their safety and well-being.
  • Manage virtual communication channels and front desk support, maintaining a welcoming and inclusive environment.
  • Correspond with students, parents, and agents prior to arrival, and provide orientation and support upon arrival.
  • Assist with recruitment and promotional activities, educational fairs, and other marketing events.
  • Support students with on-campus and off-campus housing needs, including homestay arrangements.
  • Identify, evaluate, and approve homestay families, matching students with suitable hosts.
  • Develop and provide information packages to students, ensuring they have the necessary resources for academic success.
  • Provide liaison, support, advice, and information to international students, their families, and university departments.
  • Offer translation and interpretation services to students, their families, and agents, as required.
  • Assist international students with registration and timetabling, ensuring a smooth transition to university life.
  • Monitor students' progress, addressing any concerns or issues that may arise.
  • Organize and present workshops, informational sessions, and special events, including orientation, follow-up orientation, graduation, language/cultural sessions, and social events.
  • Deliver immigration-related support services, including workshops and information sessions, to ensure students understand their rights and responsibilities.
  • Interpret Canada's Immigration (IRCC) policies, providing case-specific immigration advising and implementing university-wide best practices for study and work permits and visas.
Qualifications
  • Completion of an undergraduate degree or four years of post-secondary education.
  • Membership in good standing with the College of Immigration and Citizenship Consultants as a Regulated International Student Immigration Advisor (RISIA).
Experience
  • Four years of related experience, including a minimum of two years in a client-centered, multi-cultural environment and a minimum of two years working or studying in a foreign country where the specified language is the primary language of communication.
  • Experience with Immigration, Refugees and Citizenship Canada (IRCC) regulations and policies pertaining to international students.
Skills and Knowledge
  • Fluency in a foreign language (Vietnamese).
  • Strong cross-cultural communication skills.
  • Understanding of the Canadian post-secondary education system and environment.
  • Understanding of cultural adjustment issues.
  • Working knowledge of Microsoft Office programs, social media, and digital platforms.
  • Ability to perform electronic data entry.
  • Valid Class 5 BC Driver's License.
  • Ability to deal courteously and tactfully with students, staff, and members of the general public.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to operate related equipment.
  • Flexibility to work on weekends and after hours.
Working Conditions
  • Working in close proximity with students, parents, host families, stakeholders, and overseas clients in office and public settings.
  • Local and international travel.

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