Customer Service and Support Professional

1 week ago


Langley, Canada MAKR Full time
About Us

At MAKR, we strive to create global communities connected through play and social experiences. Our passion is to make the world a more livable, playful, and socially just place.

We have successfully installed thousands of play and park spaces worldwide, providing millions of people with access to amazing recreation places.

Your Role

As a dedicated Customer Service Representative, you will provide exceptional support to our sales professionals and customers. You will collaborate closely with Regional Sales Managers to assist with sales and administrative tasks throughout the sales process.

Responsibilities
  • Manage CRM processes associated with quotes and orders
  • Collaborate regularly with RSMs on opportunity requirements and provide backup support
  • Create complete, accurate customer-facing materials, including quotes and order packages
  • Complete internal documentation and materials needed for communication of order requirements to production and purchasing
  • Release orders (project and marketing)
  • Communicate regularly with customers ensuring they are kept abreast of order status, potential delays, and expectations for delivery
  • Produce new dealer partner and supplier agreements as required
  • Facilitate effective communication between departments and encourage collaboration
  • Learn the products we sell and how they are positioned in the market, actively participating in training and knowledge development
  • Drive process improvement within the CSR function
Qualifications

To succeed in this role, you will require:

  • 3-5 years of experience in field sales and/or customer service
  • Experience administering complex business-to-business sales processes
  • Exceptional computer skills and proficiency in the Microsoft Office Suite
  • Previous experience with Customer Service Management programs is preferred
  • A post-secondary diploma or degree, or equivalent experience is required
What We Offer

We offer a competitive annual salary ranging from $50,000.00 to $55,000.00, with the possibility of a yearly bonus. Additionally, you can enjoy flexible work schedule, access to free professional coaching and resources, comprehensive benefit package after three months of employment, two weeks of paid vacation, and lots of fun.



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