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Automotive Service Advisor
2 months ago
At Holman, we are seeking a skilled Automotive Service Advisor to join our team. As a Bilingual Automotive Service Advisor, you will play a critical role in providing exceptional customer service and ensuring the highest level of vehicle maintenance and repair.
Key Responsibilities:
- Provide accurate documentation of all maintenance and repair events.
- Verify that all repair and maintenance work is necessary and done at a fair price.
- Negotiate repairs when appropriate and document all instances where a cost savings is realized.
- Ensure appropriate preventative maintenance schedule is followed.
- Maintain monthly performance goals at or above the established goal.
- Offer assistance willingly and make a positive contribution to morale.
- Respond positively to change, remain calm and professional under pressure, and accept constructive criticism positively.
- Maintain a professional image and demeanor.
Requirements:
- Valid mechanic's license 310S or 310T.
- 5+ years of technical automotive experience.
- 5+ years of relevant experience in a contact center setting (Asset).
- Post-Secondary Education (i.e., College diploma, Certificate, or Apprenticeship) (Asset).
- Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint (Asset).
- Bilingual (English/French) a must.
- ASE certification or willing to obtain within established timeline set by ARI.
What We Offer:
At Holman, we offer a competitive compensation package, including benefits, tuition reimbursement, and opportunities for professional growth and development. We are committed to creating a welcoming and inclusive work environment that values diversity, equity, and inclusion.
We are an equal opportunities employer and are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.
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