Cisco Voice Infrastructure Specialist

7 days ago


Greater Montreal Metropolitan Area, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time
Job Title:

Cisco Voice Infrastructure Specialist - North America

About the Company:

Quanteam is an independent Financial Markets consulting company with a presence in multiple countries, including France, the UK, the USA, Canada, and Morocco. Our team of 800 employees provides expert support to Corporate and Investment Banks, Asset Management Companies, Insurance, and corporations for their projects in SI transformation, technology innovation, financial engineering, and regulatory implementation.

About the Job:

We are seeking a Cisco Voice Infrastructure Specialist to work with one of our clients based in Montreal, Canada. This role will involve delivering Level 3 support for Cisco CallManager, Unity Voicemail, and Unified CallCenter Express (UCCx) systems.

Responsibilities:
  • System Upgrades: Actively contribute to upgrading these systems to version 14.1, including planning, performing upgrades, and conducting tests before a specified deadline.
  • Troubleshooting: Handle Level 3 troubleshooting for the mentioned systems.
  • Documentation: Create or update documentation for the systems and processes.
  • Video Servers: Manage configuration and maintenance of Cisco video servers, including VCS and Expressway.
Preferred Skills:
  • Experience with configuring and maintaining Oracle Session Border Controller (SBC) and Enterprise Communication Broker (ECB).
  • Oracle Enterprise Operations Monitor.
  • Integration of PSTN telephony with Microsoft Teams.
  • Vitec (formerly Exterity) IPTV solutions.
Key Competencies:
  • Strong teamwork skills.
  • Excellent communication and technical documentation abilities.
  • At least five years of experience as a Level 3 engineer working on similar systems.
  • Ability to work autonomously and take initiative.
Requirements:
  • Extensive knowledge of Cisco Voice infrastructure, including Voice Gateways.
  • Deep expertise in Cisco CallManager, especially versions 12 and above.
  • Solid understanding of Cisco Unity and UCCx.
  • Familiarity with Oracle SBC and ECB is highly desirable.
  • Hands-on experience with Cisco video servers (VCS and Expressway) and associated endpoints.
Estimated Salary:

$80,000 - $120,000 per year, depending on experience.



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