MONTREAM [HYBRIDE] - Cisco Voice Specialist

7 days ago


Greater Montreal Metropolitan Area, CA QUANTEAM - North America Full time

WHO WE ARE


Quanteam is an independent Financial Markets consulting company based in France, the UK, the USA, Canada, and Morocco. Our team of 800 employees supports Corporate and Investment Banks, Asset Management Companies, Insurance, and corporations for their projects in SI transformation, technology innovation, financial engineering, and regulatory implementation.


We are looking for a Cisco Voice Specialist to work with one of our clients based in Montreal.


Scope of Responsibilities


  • Deliver Level 3 support for Cisco CallManager, Unity Voicemail, and Unified CallCenter Express (UCCx) systems.
  • Actively contribute to upgrading these systems to version 14.1, including planning, performing upgrades, and conducting tests before August 2024.
  • Participate in the planning process for future upgrades to version 15 of the systems.
  • Handle Level 3 troubleshooting for the mentioned systems.
  • Collaborate with Cisco to address technical issues when required.
  • Create or update documentation for the systems and processes.
  • Manage configuration and maintenance of Cisco video servers, including VCS and Expressway.


Preferred Skills (Not Mandatory)


  • Experience with configuring and maintaining:
  • Oracle Session Border Controller (SBC) and Enterprise Communication Broker (ECB).
  • Oracle Enterprise Operations Monitor.
  • Integration of PSTN telephony with Microsoft Teams.
  • Vitec (formerly Exterity) IPTV solutions.


Key Competencies


  • Strong teamwork skills.
  • Excellent communication and technical documentation abilities.
  • At least five years of experience as a Level 3 engineer working on similar systems.
  • Ability to work autonomously and take initiative.


Required Skills, Knowledge, and Experience


  • Extensive knowledge of Cisco Voice infrastructure, including Voice Gateways.
  • Deep expertise in Cisco CallManager, especially versions 12 and above.
  • Solid understanding of Cisco Unity and UCCx.
  • Familiarity with Oracle SBC and ECB is highly desirable.
  • Hands-on experience with Cisco video servers (VCS and Expressway) and associated endpoints.


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