Advanced IT Support Specialist

7 days ago


Montreal, Quebec, Canada US Tech Solutions Full time
Job Description:

We are seeking an experienced Advanced IT Support Specialist to join our team at US Tech Solutions. As a key member of our operations team, you will be responsible for delivering exceptional IT production voice, video, and recording services.

About the Role:

  • Daily Operations: Monitor and manage our voice, video, and recording infrastructure, ensuring seamless service delivery and resolving any technical issues that may arise.
  • Troubleshooting: Identify and troubleshoot complex voice, video, and recording related problems, escalating them to senior management as needed.
  • Reporting and Compliance: Generate detailed reports on operational data for senior management, supporting compliance and legal teams with data searches and extractions.
  • Team Collaboration: Work closely with local IT teams and other stakeholders to ensure smooth production activities, including scheduled maintenance windows and patching campaigns.

Required Skills:

  • Bachelor's degree in Computer Science or relevant IT experience.
  • 2-3 years of experience in 1st/2nd line IT support roles.
  • Strong proficiency in Microsoft Windows server and productivity tools.
  • Excellent problem-solving skills and ability to diagnose software application and performance issues.
  • Proficiency in voice telephony platforms, including Cisco Call Manager and MS Teams.
  • Familiarity with Oracle Networking and database technologies (MySQL, MSSQL).
  • Basic knowledge of Microsoft Azure Cloud Environment and system infrastructure monitoring tools.
  • Proficiency in Microsoft Excel and ability to create technical documentation.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. Our mission is to deliver exceptional IT services and support to our clients, empowering their success in the digital age.

Salary: $70,000 - $90,000 per annum, depending on experience and qualifications.



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