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Voice Engineer

5 months ago

Montreal, Canada Axelon Services Corporation Full time
Job Role: Cisco Voice Engineer (Hybrid)
Location: Montreal, QC
Hours: 8:00 am - 5:00 pm

Job Description:

This Cisco voice engineer will mostly work on voice project but also voice level 3 troubleshooting and video server management.

Responsibilities:
  • Level 3 BAU support of Call manager, Unity Voicemail and Unified Call Center Express
  • Active participation in the upgrade of the above mentioned systems to version 14.1, incl. planning, upgrading and testing before August 2024
  • Active participating in the planning for upgrading to version 15 for the above systems
  • Level 3 troubleshooting of those systems
  • Working with the vendor Cisco in case of issues
  • Documenting and/or updating documentation of the above
  • Cisco video server configuration/maintenance (VCS and Expressway)
Not mandatory skills, but preferred experience with configuration and operation/maintenance of:
  • Oracle Session Border Controller(Client) and
  • Oracle Enterprise Communication Broker (ECB)
  • Oracle Enterprise Operations Monitor
  • Integration of PSTN telephone with TEAMS
  • Vitec (formerly Exterity) IPTV solution
Qualifications:
  • At least 5 years experience as a level 3 engineer in the above mentioned products
  • Indepth knowledge of Cisco Voice infrastructure, incl. Voice Gateways
  • Indepth knowledge of Cisco Callmanager, esp. version 12 and above
  • Good working knowledge of Unity and UCCx
  • Working knowledge of Oracle Client and ECB preferable
  • Working knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpoints