Medical Office Coordinator
2 months ago
Medical Office Administrator Role
The Medical Office Administrator is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre, this role is an integral position that ensures Lifemark provides early treatment intervention and access for patients who require quality treatment services.
Key Responsibilities:
- Act as the primary point of contact for client companies and patients
- Accept and record new referrals on client intake forms
- Verify information and coordinate assessment times with clinics
- Call patients/clients & clinics and book appointments via the internal booking system
- Input and update referral data and treatment plan statuses in the database, as well as provide support and assistance with monthly referral tracking reports and quarterly outcome reports
Requirements:
- 2+ years of previous customer service/administrative experience
- Clinical background is considered an asset
- Advanced written and verbal communication skills with a strict attention to detail
- Strong interpersonal skills to maintain customer relationships with client companies and patients
- Ability to analyze and interpret medical information
- Strong computer skills, specifically in MS Word, Excel, and aptitude for database software
- Exceptional organizational skills, work independently, take initiative, and have a strong work ethic
- French/English fluency at a professional level (a strong asset)
Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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