Medical Office Coordinator

2 months ago


Edmonton, Alberta, Canada Lifemark Full time

Medical Office Administrator Role

The Medical Office Administrator is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre, this role is an integral position that ensures Lifemark provides early treatment intervention and access for patients who require quality treatment services.

Key Responsibilities:

  • Act as the primary point of contact for client companies and patients
  • Accept and record new referrals on client intake forms
  • Verify information and coordinate assessment times with clinics
  • Call patients/clients & clinics and book appointments via the internal booking system
  • Input and update referral data and treatment plan statuses in the database, as well as provide support and assistance with monthly referral tracking reports and quarterly outcome reports

Requirements:

  • 2+ years of previous customer service/administrative experience
  • Clinical background is considered an asset
  • Advanced written and verbal communication skills with a strict attention to detail
  • Strong interpersonal skills to maintain customer relationships with client companies and patients
  • Ability to analyze and interpret medical information
  • Strong computer skills, specifically in MS Word, Excel, and aptitude for database software
  • Exceptional organizational skills, work independently, take initiative, and have a strong work ethic
  • French/English fluency at a professional level (a strong asset)

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.



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