Technical ServiceNow Expert

4 days ago


Toronto, Canada S.i. Systems Full time

Are you a seasoned expert in designing and implementing technical solutions using the ServiceNow platform? Do you have experience integrating external systems with ServiceNow and creating enterprise-wide architectural visions?

We are seeking a Technical ServiceNow Platform Architect to join our team at S.i. Systems.

About the Job

We are looking for an experienced ServiceNow Platform Architect to create, manage, and ensure compliance on an enterprise-wide architectural vision and framework for the ServiceNow platform. As a subject matter expert, you will provide expert technical advice and guidance for all ServiceNow core instances and associated modules to I & IT teams and business units leveraging the platform and Application Managed Services (AMS) providers supporting any core instance.

Responsibilities
  • Drive standardization and best practice platform management to maintain the ServiceNow platform and architecture model.
  • Identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements.
  • Support remediation of configurations not aligned to ServiceNow best practices.
  • Create the ServiceNow product roadmap and technology plans, ensuring alignment of plans and schedules with Product Integration plans and schedules.
  • Support various current and future infrastructure services, products, technologies, and back/front-office projects using the ServiceNow platform.
  • Provide day-to-day architectural support of all ServiceNow instances to ensure optimal configuration and performance.
  • Provide support as needed in the analysis, troubleshooting, and resolving of reported issues in ServiceNow.
  • Participate in Scrum and Agile methodologies in developing ServiceNow.
  • Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
  • Work with the customer to ensure the configuration of ServiceNow meets their overall requirements.
  • Keep up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
  • Create overall technical architecture, including design documentation and process flows, for ServiceNow implementations that align with customer business requirements.
  • Evaluate new features in ServiceNow releases and build business cases around suitability/applicability with current environment.
Requirements

To be successful in this role, you will need:

  • Minimum 5 years' experience in a technical leadership role for the ServiceNow Platform (e.g. solution architect, technical lead) on large complex projects.
  • 5+ years' experience with CMDB
  • 5+ years' experience with AIOPS
  • 5+ years' experience with Service Catalog
  • Hands-on experience working with functional business leaders, developing out-come focused roadmaps and leading large program architecture and design.
Preferred Qualifications

Certified Technical Architect (CTA)

Estimated Salary Range

$100,000 - $150,000 per annum based on experience and location in Toronto.



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