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Healthcare Scheduling Coordinator

2 months ago

Halifax, Nova Scotia, Canada VON Canada (Nova Scotia) Full time
About the Role

VON Canada (Nova Scotia) is seeking a skilled Healthcare Scheduling Coordinator to join our Client Service Team. As a key member of our team, you will play a vital role in ensuring the delivery of quality client care and service.

Key Responsibilities
  • Client Visit Scheduling: Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures.
  • Referral and Update Processing: Receive and process client referrals and updates, responding to inquiries from clients, doctors, service providers, and other agencies.
  • Scheduling and Administrative Duties: Perform daily scheduling changes, advanced scheduling, and other administrative duties to ensure efficient delivery of client care.
  • Staffing and Quality Assurance: Work closely with team members and management to ensure daily staffing levels are sufficient and quality client care and service are met.
  • Client and Staff Support: Provide support to clients, nurses, and home support workers to ensure delivery of quality care.
Requirements
  • Office Administration Certificate or equivalent experience is an asset.
  • Proficiency in MS Office programs, Outlook, faxing software, and database management.
  • Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset.
  • Experience in a health care environment is an asset.
  • Previous customer service experience in a contact center environment is considered an asset.
  • Experience in a unionized environment is considered an asset.
What We Offer
  • Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees.
  • Defined Benefit Pension Plan with company contribution for eligible employees.