IT Services Solution Architect

3 weeks ago

Morrisville, Canada Lenovo Full time

Lenovo is seeking an experienced IT Services professional to develop custom and cost-effective services solutions for our customers. Successful candidates will evaluate customer opportunities as presented in RFPs/RFQs or Opportunity Leads from the Services Sales teams and use this information to develop complex services solutions to meet customer requirements. Lenovo solutions include close to the box services; Modern Management; Service Desk; UEM; Asset recovery services and DaaS.

As a Senior IT Services professional, you will collaborate with internal teams and Lenovo Services Delivery Partners, as well as hold responsibility for scoping the requirements and identifying appropriate delivery strategy to meet the requirements and provide the best overall solution.

The IT Services professional will develop Customer presentations, proposals, and internal governance collateral. Upon down select/award, the IT Services professional is responsible for the development of a Statement of Work contract with the selected business partner and/or customer and service delivery partner, which includes negotiation with the partner, internal delivery stakeholders and the customer to ensure that requirements are explicitly documented to prevent exposure. Finally, the IT Services professional is expected to manage assigned opportunities and contribute to the overall business within the services group.

Key Responsibilities:

  • Evaluate customer opportunities and develop custom services solutions.
  • Collaborate with internal teams and Lenovo Services Delivery Partners.
  • Scope requirements and identify delivery strategy.
  • Develop customer presentations, proposals, and internal governance collateral.
  • Manage assigned opportunities and contribute to the overall business.

Requirements:

  • 10+ years of IT Services experience with at least 5 years of Solution Development and Costing for these types of IT Solutions: Managed Services, Service Desk, UEM and DaaS.
  • Bachelor's degree or equivalent experience.

Preferred Qualifications:

  • Direct experience in IT Services Industry focused on End User devices.
  • Proven success in building solutions in the IT services industry.
  • Excellent communication, both oral and written, and presentation skills.
  • Solid organizational/prioritization skills, and commitment to meet deadlines.
  • Proficiency in utilizing PowerPoint, Excel, Word & Microsoft Dynamics or Salesforce.

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