Front Desk Ambassador

2 days ago


Canmore, Canada Banff Caribou Properties Ltd. Full time
About the Role

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Banff Caribou Properties Ltd. As a Front Desk Ambassador, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and memorable.

Key Responsibilities
  • Register arriving guests and assign rooms efficiently, ensuring seamless check-in processes.
  • Investigate complaints and claims in a timely manner, resolving issues promptly to maintain guest satisfaction.
  • Process group arrivals and departures, taking into account specific requirements and preferences.
  • Provide detailed information on hotel facilities and services, as well as points of interest in the surrounding area.
Requirements and Qualifications

To succeed in this role, you must possess excellent communication skills, both written and verbal. You should also have a strong attention to detail, enabling you to manage multiple tasks simultaneously and ensure accuracy in all aspects of your work.

A secondary (high) school graduation certificate is required, along with previous experience in a similar role. We offer on-site training for those new to the industry, so we encourage applications from individuals eager to learn and grow.

Work Environment and Physical Demands

This position requires working in a fast-paced environment, often standing for extended periods. You must be able to maintain a high level of focus and concentration, even under pressure. If you thrive in a dynamic setting and are willing to adapt to changing situations, we encourage you to apply.

Benefits and Compensation

We offer a competitive salary of $45,000 per annum, based on industry standards and location. Our comprehensive benefits package includes a dental plan and healthcare coverage, demonstrating our commitment to supporting the well-being of our employees. In addition, we provide opportunities for growth and professional development within the company.


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