Front Desk Hospitality Associate
3 weeks ago
We are seeking a highly motivated Front Desk Hospitality Associate to join our team at Banff Caribou Properties Ltd. In this role, you will be the first point of contact for our guests and play a critical part in ensuring their stay with us is memorable.
Job SummaryThe Front Desk Hospitality Associate will be responsible for registering arriving guests, assigning rooms, and providing exceptional customer service throughout their stay. You will also investigate complaints and claims, resolve issues, and process guest departures. Additionally, you will maintain an inventory of vacancies, reservations, and room assignments, balance cash, and complete balance sheets and cash reports.
This is a permanent position offering 30 to 40 hours of work per week. The estimated salary for this role is $38,000 - $45,000 per year, depending on experience.
Responsibilities- Register arriving guests and assign rooms, ensuring a smooth and efficient check-in process
- Investigate complaints and claims, resolving issues promptly and fairly
- Process guest departures, calculating charges and receiving payments
- Maintain an inventory of vacancies, reservations, and room assignments
- Balance cash and complete balance sheets and cash reports
- Provide exceptional customer service, responding to guest inquiries and requests in a timely and professional manner
- Secondary (high) school graduation certificate
- Ability to work in a fast-paced environment with attention to detail
- Excellent communication and interpersonal skills
- Flexibility and ability to work under pressure
- Dental plan
- Health care plan
This role requires standing for extended periods, working in a fast-paced environment, and being able to work under pressure. If you are a team player with excellent communication skills and a client-focused approach, we encourage you to apply.
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