Head of Client Engagement

2 weeks ago

Toronto, Ontario, Canada Interac Corp. Full time
Drive Sales Growth and Build Strong Relationships

At Interac Corp., we're shaping the future of the digital economy in Canada. As the Head, Client Relationships, you'll play a key role in driving sales growth and building strong relationships with Canadian Banks and financial institutions.

Key Responsibilities:
  • Develop and nurture strategic relationships with key decision-makers and stakeholders within financial institutions.
  • Act as the primary point of contact and trusted advisor, understanding financial institutions' needs and aligning our solutions to add value to the Interac Network.
  • Build and maintain a strong network within the financial industry, attending industry events, conferences, and meetings to establish the company's presence and identify potential partnerships.
  • Manage and maintain client accounts within the CRM system, ensuring accurate tracking of client engagement, action items, and updates.
  • Stay informed about industry trends, tech advancements, regulations, and competitive landscape to identify opportunities and threats, and provide strategic recommendations to existing and potential customers.
  • Review clients' use of purchase products and customer support requests to identify opportunities for future sales and tailor the client experience.
  • Build the acquirer customer journey and pipeline in partnership with financial institutions.
  • Create and execute strategic account plans that outline goals, opportunities, and growth strategies for each financial institution client.
  • Continuously identify new avenues for collaboration and revenue generation across Interac's suite of products.
  • Collaborate with cross-functional teams to tailor and deliver innovative financial technology solutions that address clients' challenges and drive business outcomes.
  • Maintain a deep understanding of Interac's product suite to ensure client satisfaction with current products.
  • Help relationship managers identify additional appropriate products for Interac's FI partners while increasing volume for current products.
  • Drive revenue generation and support FI relationship managers in achieving their sales targets.
  • Identify complementary products to produce product bundle options and cross-sell/up-sell opportunities.
  • Work with the team to measure sales targets, actuals, and forecasts, informing additional actions needed or opportunities for collaboration with product or platform teams.
  • Encourage contract renewals through adherence to SLA and active client management.
  • Lead, mentor, and motivate a high-performing team of client relationship managers, ensuring alignment with company goals, fostering professional growth, and enhancing collaboration.
  • Provide regular reports on client engagement, revenue growth, market trends, and competitive insights to executive leadership.
  • Foster an innovative, inclusive, and diverse team environment, promoting positive team culture, encouraging collaboration, and self-organization.
Requirements:
  • Extensive strategic client management experience.
  • Knowledge of the Payment/fintech industry.
  • Eligibility to work for Interac Corp. in Canada in a Full-Time capacity.
  • Effective engagement skills to build beneficial partnerships and productive teams, maintain courteous and respectful business relationships, and work cooperatively with all partners and teams.
  • Strong communication skills and the ability to communicate directly with technical and sales groups at all levels, being conversant in technical and business issues.
  • A balance of autonomy and alignment to allow cross-functional teams to own outcomes.
  • Proven track record of successfully leading sales teams in the tech industry.
  • Familiarity with the Canadian banking landscape.
  • Comprehensive understanding of B2B sales.

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