Guest Services Manager
3 weeks ago
Key Responsibilities:
The Guest Services Manager will be responsible for the daily operations of the front office in a hotel environment. This includes working with the hotel team to develop strategies and coordinate programs to optimize guest and employee satisfaction, product quality, and revenue opportunities.
Key Skills:
- Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems;
- Organized, results-orientated, proven time management skills and ability to work under pressure;
- Effective communication skills, verbal and written;
- Revenue Management skills and past involvement in the revenue management process an asset;
- Strong leader who can develop the skills of others and thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
About Us:
Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.
What We Offer:
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world
- Education Reimbursement for you (and your children)
- RRSP Matching Program
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts
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