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Strategic HR Advisor

2 months ago

Toronto, Ontario, Canada BMO Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Sr. Advisor, HR Service Experience. This role will play a critical part in designing and executing the strategy for an intuitive, digital-first, consumer-grade HR user experience.

Key Responsibilities
  • Partner closely with HR Shared Services, HR Centres of Expertise, 3rd party service providers, and People Operations to leverage experience feedback, data & analytics, and AI technology to propel an employee-centric user experience.
  • Support the service delivery, development, and implementation of initiatives and programs for Human Resources to ensure a consistent and exceptional employee experience.
  • Work across BMO to deliver specific project/program results in alignment with overall group goals, and provide subject matter expertise and advice related to the Human Resources program/offer.
  • Act as the prime subject matter expert for internal/external stakeholders.
  • Lead the execution of operational programs; assess and adapt as needed to ensure quality of execution.
  • Lead/participate in the design, implementation, and management of core business/group processes.
  • Oversee the end-to-end employee experience related to HR program/process within service level agreements and standards.
  • Act as the day-to-day subject matter expert for the HR program/process and provide advice/support across HR as required to meet program run and build requirements.
  • Provide strategic input as a trusted advisor into business decisions on the HR program/process.
  • Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group and HR program/process.
  • Conducts independent analysis to resolve strategic issues.
  • Acts as a subject matter expert on relevant regulations and policies and for internal/external stakeholders.
  • May network with industry contacts to gain competitive insights and best practices.
  • Participates/leads in the design, development, implementation, and management of core processes.
  • Leads the execution of HR program/process; assesses and adapts as needed to ensure quality of execution.
  • Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis, and reporting.
  • Performs periodic reviews of the program and understands industry trends, analyzing the impact and effectiveness of the program, providing insights, making recommendations for enhancements, and executing changes as required.
  • Facilitates the ongoing education, communication, and awareness of the HR program/process, including policy, principles, and standards for various stakeholder groups to ensure standardized and consistent application and implementation enterprise-wide.
  • Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
  • Monitors and tracks HR program/process performance, and addresses any issues.
  • Designs and produces regular and ad-hoc reports, and dashboards.
  • Builds effective relationships with internal/external stakeholders and ensures alignment.
  • Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
  • Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
  • Leads the development of the communication strategy focusing on positively influencing or changing behavior.
  • Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behavior.
  • Performs quality reviews to confirm compliance with standards and identifies gaps or issues.
  • Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
  • Implements changes in response to shifting trends.
  • Broad work or accountabilities may be assigned as needed.
Qualifications
  • Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Seasoned professional with a combination of education, experience, and industry knowledge.
  • Verbal & written communication skills - In-depth/Expert.
  • Analytical and problem-solving skills - In-depth/Expert.
  • Influence skills - In-depth/Expert.
  • Collaboration & team skills; with a focus on cross-group collaboration - In-depth/Expert.
  • Able to manage ambiguity.
  • Data-driven decision making - In-depth/Expert.