Customer Service Representative

3 weeks ago


Brampton, Ontario, Canada Payday Shop Full time
Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Payday Shop. In this role, you will be responsible for providing exceptional customer service and financial expertise to our clients.

About the Role:

As a Customer Service Representative, you will be the primary point of contact for our clients, responding to their inquiries and resolving any issues they may have. You will also be responsible for reviewing and processing loan applications, as well as opening new accounts and providing access to banking services.

You will work closely with our management team to ensure that all applications are thoroughly evaluated and processed in a timely manner. Your attention to detail and ability to work under pressure will be essential in this role.

Key Responsibilities:
  • Provide exceptional customer service to our clients via phone, email, and in-person
  • Review and process loan applications, ensuring that all necessary documentation is complete and accurate
  • Open new personal and non-personal accounts, and provide access to automated banking machine, telephone banking and online banking services
  • Work closely with our management team to ensure that all applications are thoroughly evaluated and processed in a timely manner
  • Meet or exceed sales targets for credit and loan services
  • Stay up-to-date on industry developments and changes in regulations

Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • 7 months to less than 1 year of experience in a related field
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Attention to detail and ability to work under pressure

What We Offer:

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with company match. We also offer opportunities for professional development and advancement within the company.

Why Work for Us?

We are a dynamic and growing company that values innovation and customer satisfaction. We offer a supportive and collaborative work environment, where employees can learn and grow with us. Our mission is to provide exceptional financial services to our clients, and we are looking for talented individuals who share our vision.

Estimated Salary: $52,500 per year

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