Customer Service Representative
2 weeks ago
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative at Sign A Rama. As the first point of contact for our customers, you will play a vital role in providing exceptional service and support.
Job SummaryThis is a casual position that requires a high level of flexibility and adaptability. You will be working in a fast-paced environment, handling multiple tasks and priorities with ease.
Responsibilities- Greet customers and direct them to the relevant staff members or departments
- Provide basic information to clients and the public, answering questions and resolving inquiries
- Obtain and process information required to provide excellent customer service
- Order office supplies and maintain a well-organized workspace
- Record and relay information accurately and efficiently
- Schedule and confirm appointments, ensuring seamless communication
- Send invoices and process payments in a timely manner
- Maintain work records and logs, keeping track of important details
- Receive and issue payments, handling financial transactions with care
- Perform various clerical duties, including filing, sorting, and distributing mail
- Answer telephone calls and relay messages, providing prompt assistance
- Calculate billing charges accurately and efficiently
- Education: Secondary (high) school graduation certificate or equivalent experience
- Experience: Previous experience in a customer-facing role is an asset, but not necessary
- Language: Fluency in English, with Hindi and Punjabi being assets
- Computer Skills: Proficiency in accounting software, database software, electronic mail, spreadsheets, MS Access, MS Excel, MS Outlook, MS PowerPoint, MS Word, and MS Windows
- Work Setting: Private sector, retail/wholesale establishment/distribution centre
This is a fast-paced environment that requires attention to detail, multitasking, and strong organizational skills. You must be able to work under pressure, meeting tight deadlines and adapting to changing situations.
BenefitsWe offer a competitive salary of $25-$35 per hour, depending on experience, and a flexible schedule that accommodates your needs.
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