Customer Service Representative
2 weeks ago
Hardwood Giant is seeking a highly skilled Customer Service Representative to join our team. This role involves providing exceptional support to our customers, ensuring a seamless experience from start to finish.
The ideal candidate will have 1-3 years of experience in a customer-facing role, preferably in a call center or contact center environment. Proficiency in CRM software and MS Office Suite is also a must.
In this role, you will be responsible for:
- Responding to incoming customer inquiries via phone, email, or chat in a timely and professional manner
- Assisting customers with product inquiries, order status, and account information
- Providing accurate information regarding products, pricing, availability, and order details
- Accurately processing customer orders and ensuring correct product details, shipping information, and billing are entered into the system
- Supporting the sales team by handling administrative tasks such as data entry, lead qualification, and follow-up calls
The salary for this position is estimated to be around $45,000 - $60,000 per year, depending on location and experience. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply.
We offer a range of benefits, including competitive pay, comprehensive health insurance, and opportunities for career growth and development.
If you're interested in joining our team, please submit your application. We look forward to hearing from you
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