Customer Service Representative

1 week ago


Brampton, Ontario, Canada BMO Full time

BMO is seeking a skilled Customer Service Representative to join our team. As a key member of our branch, you will play a critical role in delivering exceptional service to our customers and helping them achieve their financial goals.


Key responsibilities include:



  1. Delivering personalized service to customers, identifying their needs and providing advice on financial solutions.
  2. Collaborating with colleagues to achieve branch business results and improve the customer experience.
  3. Supporting operational activities, such as inventory management and escalated service requests.
  4. Managing cash transactions and performing routine tasks within service level agreements.
  5. Acting as a key member of a collaborative and versatile branch team.

Requirements include:



  1. No prior experience necessary; post-secondary degree or certification in a related field is desirable.
  2. High-level knowledge of personal, commercial, and partner offers and their benefits.
  3. Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
  4. Strong interpersonal skills, including building rapport and connections with customers.
  5. Basic knowledge of specialized sales and business banking solutions to refer to specialists.

BMO offers a competitive salary range of $33,850.00 - $44,000.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, and retirement savings plans.



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