Customer Success Manager

3 weeks ago

Toronto, Ontario, Canada PAIDIEM Full time
{"title": "Customer Success Manager", "description": "Job Summary

At Paidiem, we are seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring customer satisfaction and success with our platform while driving value and contributing to revenue growth.

Key Responsibilities:

  • Lead the onboarding process for new customers, ensuring a smooth transition to the Paidiem platform.
  • Collect required KYC/AML information to onboard business clients.
  • Validate necessary information for both the business client and their workers to ensure compliance and proper setup.
  • Serve as a trusted advisor, ensuring customers are leveraging the Paidiem platform effectively and finding value in our services.
  • Act as the primary point of contact for all customer account inquiries and concerns, resolving issues promptly and effectively.
  • Conduct regular customer success reports to monitor product utilization, ensure customer goals are met, and identify areas for improvement.
  • Gather and analyze customer feedback to identify trends, and provide insights to internal teams to drive product enhancements and improvements.
  • Collaborate closely with clients to understand their unique needs and provide tailored training and enablement.
  • Ensure customers are fully equipped to utilize Paidiem's software to its fullest potential, facilitating seamless adoption.

Requirements:

  • Bachelor's degree or equivalent experience.
  • Minimum of 3+ years of proven success in customer management within a SaaS-based environment.
  • Experience in managing and growing customers within an assigned territory or book of business, with a track record of identifying upsell opportunities.
  • Strong listening and deduction skills, with the ability to identify potential obstacles or opportunities in customer interactions.
  • Excellent time management skills and the ability to manage a busy calendar, with regular customer check-ins (quarterly).

About Paidiem

Paidiem is a leading provider of innovative solutions for businesses. We are committed to delivering exceptional customer experiences and driving growth through our platform. If you are passionate about customer success and have a flair for technology, we encourage you to apply for this exciting opportunity.

"}

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