Food Service Operations Manager

1 week ago


Kitchener, Ontario, Canada Wendy's Full time

About the Job


Wendy's is seeking a highly motivated and experienced Food Service Operations Manager to oversee the daily operations of our restaurant. As a key member of our management team, you will be responsible for ensuring exceptional customer service, maintaining high standards of food quality and safety, and driving sales growth.



Key Responsibilities

  • Restaurant Management: Oversee all aspects of restaurant operations, including staff management, inventory control, and customer service.
  • Staff Supervision: Lead and motivate a team of up to 20+ employees, providing guidance, coaching, and feedback to ensure excellent performance.
  • Marketing and Sales: Develop and implement marketing strategies to increase sales and drive business growth.
  • Customer Service: Ensure exceptional customer experience through prompt and friendly service, resolving complaints and issues promptly.


Requirements and Qualifications


To succeed in this role, you must have:



  • A minimum of 1 year of experience in a food service or hospitality environment.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Physical stamina to stand for extended periods and handle heavy loads.
  • A reliable vehicle for transportation.


Working Conditions


This role requires working in a fast-paced, dynamic environment with frequent exposure to heat, noise, and physical demands.



Compensation and Benefits


The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. Additional benefits include health insurance, paid time off, and opportunities for professional growth and development.




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