Senior Leadership Advisor for Operational Excellence

2 days ago


Montreal, Quebec, Canada Banque Nationale du Canada Full time
Job Description

A highly skilled Senior Leadership Advisor for Operational Excellence is needed to lead a team of professionals in delivering exceptional advisory services. As a key member of the Remote Advisory Centre, you will play a critical role in driving efficiency and productivity within your team.

Key Responsibilities:
  • Team Leadership: Engage your team to improve service quality, increase client loyalty, and drive engagement.
  • Career Development: Provide personalized coaching and support employees on their career paths, helping them grow and develop their skills.
  • Process Improvement: Identify opportunities to enhance processes based on feedback from your team and partners, contributing to the sector's transformation.
  • Communication: Explain expectations to team members, aligning with the business plan and identifying necessary behaviors and activities to achieve objectives.
  • Stakeholder Engagement: Develop and maintain close partnerships with various stakeholders to help achieve shared goals.

Your Team: You will be part of the Remote Advisory Centre, working remotely with Personal Banking clients to handle requests to increase Mastercard limits. The call centre operates Monday to Friday from 7:00 a.m. to 8:00 p.m., requiring flexibility with shift work.

Requirements:
  • A bachelor's degree in a related field and 6 years of relevant experience or a master's degree in a related field and 4 years of relevant experience.
  • Experience managing personnel.
  • Talent development and coaching experience.
  • Excellent change management and team engagement skills.
  • Strong emotional intelligence and resilience.
  • Strong operational risk management skills and ability to find innovative solutions.
Benefits:
  • Competitive salary, estimated at $120,000 - $150,000 per year.
  • Health and wellness program, including many options.
  • Employee Share Ownership Plan.
  • Employee and Family Assistance Program.
  • Preferential banking services.
  • Opportunities to get involved in community initiatives.

About Us: We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. We offer a barrier-free workplace that is accessible to all employees, embracing inclusivity and diversity.



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