Senior Network Infrastructure Specialist

2 days ago

Barrie, Ontario, Canada BeachHead Full time

BeachHead is seeking an experienced Senior Network Infrastructure Specialist to join our team in Barrie, ON. As a key member of our operations team, you will be responsible for providing senior-level support of our client's network infrastructure.

About the Role:

  • Manage day-to-day deliverables during the shift under the overall direction of the NOC Shift Leader, ensuring all work deliverables are efficiently managed with strong delivery and prompt escalations as needed.
  • Provide technical support while adhering to NOC processes and procedures, including proper use of automation and following remediation procedures.
  • Collaborate with the Shift leader to manage the queue, work intake, and delivery.
  • Engage in high-priority incidents (P2's) or incident calls and provide support.
  • Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.
  • Promptly follow up on work being taken over and provide proper handover to the next shift and the Shift Leader.
  • Support incident, change, and problem management processes.
  • Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
  • Help develop team members through effective feedback and recognition when needed.
  • Assess training needs, process gaps, and improvement suggestions, and communicate upwards to the Shift leader and Manager as required.
  • Evaluate the impact and potential risk of significant issues and report to the shift leader/Manager promptly.
  • Escalate with internal client's teams and 3rd party vendors.
  • Manage chronic, repeat, and aging incidents with proper internal/external escalations.
  • Create MoPs and how-to docs for better support and training of new and junior team members.
  • Explore new automation opportunities for repeated tasks to reduce human touch.
  • Report challenges with internal processes, gaps, or vendor/telco challenges.

Required Skills and Qualifications:

  • 5 years of experience as a Network Analyst
  • CCNP (R&S) Cert (with minimum 3 years of troubleshooting experience) or CCNA certified with min 5 years of troubleshooting experience
  • 5 years of experience in Routing and switching
  • 5 years of experience in Troubleshooting/Break fixes

Benefits:

We offer a competitive salary range of $85,000-$110,000 per year, depending on experience, plus benefits.

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