Senior Network Operations Engineer
2 days ago
TD Bank is seeking a highly skilled Senior Network Operations Engineer to join its team in Barrie, Ontario. This role offers a unique opportunity to work on complex network infrastructure and contribute to the bank's mission-critical systems.
Job SummaryThe Senior Network Operations Engineer will be responsible for providing expert-level support for the TD Bank Group's network infrastructure, including LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer, and Optical solutions. The ideal candidate will have a strong understanding of telecommunications concepts and Telco connectivity, as well as hands-on experience with Cisco ACI, Palo Alto Firewalls, F5 Load balancers, Aruba or Cisco WiFi, and VMware NSX.
Key Responsibilities- Manage day-to-day deliverables during the shift, ensuring that all work is efficiently managed and escalated promptly to senior leadership as needed.
- Provide technical support while ensuring that NOC processes and procedures are followed properly by the team.
- Collaborate with the Shift leader to manage the queue, work intake, and delivery.
- Ensure work being taken over is followed up promptly and provide proper handover to the next shift and senior leadership.
- Help develop team members, provide effective feedback, and recognition when needed.
- Assess training needs, process gaps, and improvement suggestions, automation opportunities, and communicate effectively upwards to senior leadership.
- Evaluate impact and potential impact/risk and report to senior leadership promptly when significant issues occur.
- Escalations with internal TD teams and 3rd party vendors.
- Create MoPs and how-to docs for better support and training of new and junior team members.
- Technology Degree/Diploma or equivalent work experience.
- CCNA certified with minimum of 5 years work experience in Network Operations/Production environment, or
- CCNP certified with minimum of 3 years work experience in Network Operations/Production environment.
- CCDP and ITIL certifications are a definite asset to this position.
At TD Bank, we're committed to enriching the lives of our customers, communities, and colleagues. Our values shape our culture and guide our behavior, and we believe in giving our colleagues the tools they need to make a difference in their work and community.
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