Network Operations Analyst IV

2 days ago


Barrie, Ontario, Canada TD Full time
Overview

In the Operations Support Group at TD, our Network Operations team is responsible for providing frontline support of TD's network environment. We're seeking a skilled Network Operations Analyst IV to join our dynamic team.

This role will provide senior level support of the TD Bank Group network infrastructure, including BRP capabilities, incident management and support of all components associated with these environments. The ideal candidate will have strong technical skills and excellent communication abilities.

Job Description

The Network Operations Analyst IV will be responsible for managing day-to-day deliverables during their shift, under the overall direction of the NOC Shift Leader. They will ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed.

  • Manage the incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
  • Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team.
  • Collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery.

The successful candidate must possess strong team player skills, self-motivation, high organization and ability to multi-task in a fast-paced, dynamic environment. Strong communication skills, both verbal and written, are essential for interacting with support groups, clients and vendors.

Requirements

To be successful in this role, you will require:

  • CCNA certified with minimum of 5 years work experience in Network Operations/Production environment, or
  • CCNP certified with minimum of 3 years work experience in Network Operations/Production environment.
  • A sound understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, WiFi).
  • Experience with diagnostic techniques and monitoring tools such as Tivoli ITNM, SevOne, VitalQIP, ExtraHop, ThousandEyes.
What We Offer

We offer a competitive salary range of $65,600 - $98,400 CAD per year, depending on experience. Our benefits package includes health and dental coverage, RRSP matching, and opportunities for career growth and development.



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