Technical Support Specialist
4 weeks ago
Job Title: Technical Support Specialist
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Anecca Ideas Corp. The successful candidate will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.
Key Responsibilities:
- Provide technical support to users via phone, email, or in-person
- Troubleshoot computer systems and networks to identify and resolve technical issues
- Collaborate with other technical teams to resolve complex technical issues
- Document and maintain accurate records of technical issues and resolutions
- Participate in the development and implementation of technical solutions to improve user experience
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-2 years of experience in technical support or related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Work Environment:
- Fast-paced environment with tight deadlines
- Repetitive tasks and manual dexterity required
- Ability to work in a team environment and collaborate with others
Personal Suitability:
- Accurate and detail-oriented
- Client-focused and able to work with users to resolve technical issues
- Initiative and ability to work independently
- Judgement and ability to make decisions in a timely manner
- Organized and able to prioritize tasks effectively
- Team player with excellent communication skills
- Ability to multitask and manage multiple projects simultaneously
- Time management and ability to meet deadlines
Experience:
- 1 year to less than 2 years of experience in technical support or related field
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
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