Technical Support Specialist

4 weeks ago


Oshawa, Ontario, Canada Anecca Ideas Corp. Full time

Anecca Ideas Corp. is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees. Your primary duties will include:

Key Responsibilities
  • Providing technical assistance to employees via phone, email, or in-person
  • Resolving hardware and software issues in a timely and efficient manner
  • Collaborating with other IT staff to identify and implement solutions to complex technical problems
  • Developing and maintaining technical documentation and knowledge base articles
  • Participating in on-call rotation to provide after-hours support

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1-2 years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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