Field Service Specialist for Production Print Equipment
2 weeks ago
We are seeking a skilled Field Service Technician to join our team of innovative professionals. As a vital member, you will be accountable for providing top-notch technical support and problem-solving within the production print environment.
Responsibilities- Perform on-site maintenance and repairs for production print equipment.
- Diagnose and resolve technical issues promptly to minimize production downtime.
- Conduct regular inspections and implement preventive maintenance procedures.
- Install, configure, and calibrate production print machinery for optimal performance.
- Collaborate closely with clients, delivering outstanding customer service and support.
- Break-fix and customer support.
- Seek opportunities to improve territory parts budget and inventory control.
- Demonstrated experience in servicing and repairing production print machinery.
- Proficient in mechanical and electrical troubleshooting within a production print environment.
- Familiarity with a variety of production print technologies and systems.
- Exceptional communication skills and a strong customer service orientation.
Network Skills: Install and troubleshooting of basic printing and scanning solutions. Microsoft OS peer to peer and client side of server environments. Familiar with printing from common business apps.
Product Knowledge: Excellent working knowledge and certification of production systems.
Color Skills: Working knowledge of calibration, and RIP configurations.
Mentoring and Instruction: Based on technical expertise.
Pre/Post Consulting Ability: Moderate.
This role requires a positive, outgoing, self-motivated individual who is committed to building and maintaining strong customer relations.
The estimated annual salary for this position is $65,000-$90,000 based on location and experience.
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