Customer Service Representative

4 weeks ago


Kelowna, British Columbia, Canada FIVE RIVERZ IMMIGRATION CONSULTATION LTD. Full time

About the Role

FIVE RIVERZ IMMIGRATION CONSULTATION LTD. is seeking a skilled Customer Service Representative to join our team. As a key member of our front-line staff, you will provide exceptional customer service to clients and the public, responding to inquiries and resolving issues in a professional and courteous manner.

Key Responsibilities

  • Greet clients and visitors, directing them to the appropriate contacts or service areas
  • Provide accurate and timely information to clients and the public
  • Process client information and maintain accurate records
  • Operate our switchboard and telephone system
  • Order office supplies and maintain a well-stocked reception area
  • Record and relay important information to clients and colleagues
  • Schedule and confirm appointments
  • Maintain accurate work records and logs

Requirements

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • High level of attention to detail and organizational skills

What We Offer

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package


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