Flooring Solutions Specialist

4 days ago

Burnaby, British Columbia, Canada Ames Tile & Stone Full time

About Us

Ames Tile & Stone Ltd. is a renowned Canadian company, founded in 1912 with a rich history of innovation and excellence in the tile and stone industry.

Our Mission

We strive to provide our customers with exceptional service, unparalleled product knowledge, and a commitment to delivering high-quality solutions that exceed their expectations.

Job Summary

We are seeking a highly motivated and customer-focused Flooring Solutions Specialist to join our team. As a key member of our sales team, you will play a vital role in providing our customers with the ultimate Ames experience.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries, and processing orders in a timely and professional manner.
  • Build and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
  • Work closely with our sales team to identify and pursue new business opportunities, ensuring seamless communication and collaboration.
  • Stay up-to-date with industry trends, product knowledge, and competitor analysis to provide expert-level advice to customers.
  • Manage and maintain accurate records, including customer interactions, sales data, and product information.
  • Collaborate with our operations team to ensure efficient order processing, inventory management, and delivery of products.
  • Participate in ongoing training and professional development to enhance product knowledge, sales skills, and customer service expertise.
  • Contribute to a positive and inclusive work environment, promoting a culture of teamwork, respect, and open communication.

Requirements

  • 1-2 years of experience in a customer-facing role, preferably in sales or customer service.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Proficient in using computer software, including Microsoft Office and CRM systems.
  • Ability to work in a fast-paced environment, prioritizing tasks, and meeting deadlines.
  • Strong problem-solving skills, with a customer-centric approach to resolving issues.
  • Ability to work independently and as part of a team, with a focus on collaboration and mutual support.
  • High school diploma or equivalent required; post-secondary education in a related field an asset.

What We Offer

  • A competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A comprehensive benefits package, including health, dental, and vision coverage.
  • A generous paid time off policy, including vacation and sick leave.
  • A 401(k) retirement plan, with company match.
  • A comprehensive employee assistance program, including counseling and support services.
  • A recognition and reward program, celebrating employee achievements and milestones.

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