Help Desk Specialist

4 days ago

Toronto, Ontario, Canada Citi College of Canadian Careers Full time
Job Title: Help Desk Technician

Citi College of Canadian Careers is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.

Key Responsibilities:
  • Provide technical support to users via phone, email, or in-person
  • Troubleshoot computer systems and networks to identify and resolve technical issues
  • Install, configure, and maintain computer hardware and software
  • Perform backups and recoveries of data and systems
  • Provide training and guidance to users on the use of computer systems and software
  • Collaborate with other technical teams to resolve complex technical issues
Requirements:
  • 1 year to less than 2 years of experience in a technical support role
  • Permanent position
  • English language proficiency
  • 35 hours per week
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

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