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Customer Service Representative

2 months ago


Pickering, Ontario, Canada goeasy Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team as a Partner Support Representative. In this role, you will be responsible for delivering exceptional service to our Lendcare partners across Canada.

Key Responsibilities
  • Provide World-Class Customer Service: Respond to partner inquiries and resolve issues in a timely and professional manner.
  • Build Strong Relationships: Develop and maintain strong relationships with our partners to ensure their needs are met and exceeded.
  • Stay Up-to-Date on Products and Services: Maintain a comprehensive knowledge of our financial products and services to provide accurate information to partners.
  • Meet Performance Metrics: Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
Requirements
  • Customer Service Experience: At least 2 years of experience in a customer-facing role, preferably in a financial services or business-to-business environment.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Technical Skills: Proficient in Microsoft Office, with the ability to learn and adapt to new technologies.
About Us

goeasy Ltd. is a publicly-traded company on the TSX, with a strong reputation for providing non-prime leasing and lending services through easyhome, easyfinancial, and LendCare. We offer a wide range of financial products and services, including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in various sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale.