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Sales Associate

2 months ago

Ottawa, Ontario, Canada Tapestry Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Coach, a global fashion house within the Tapestry portfolio. As a Sales Associate, you will be responsible for delivering exceptional customer service, creating a positive shopping experience, and driving sales growth.

Key Responsibilities
  • Sales and Service:
    • Build strong relationships with customers through personalized service and product knowledge.
    • Meet or exceed sales targets by providing solutions to customer needs and preferences.
    • Stay up-to-date on product knowledge, fashion trends, and competitor activity.
    • Participate in visual merchandising and store maintenance to ensure a visually appealing store environment.
  • Workplace and Environment:
    • Contribute to a positive and inclusive team culture by fostering open communication and collaboration.
    • Adapt to changing priorities and deadlines while maintaining a high level of productivity.
    • Represent Coach as a brand ambassador by embodying our values and mission.
  • Operations:
    • Process transactions accurately and efficiently using our point-of-sale system.
    • Maintain a clean and organized store environment, including the sales floor and backroom.
    • Participate in inventory management and replenishment to ensure adequate stock levels.
Requirements
  • 1-3 years of previous selling experience in a luxury retail service environment.
  • Current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Basic computer skills, including the ability to use our point-of-sale system and mobile devices.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
Competencies
  • Courage: Takes ownership of customer issues and provides solutions in a timely manner.
  • Creativity: Develops innovative solutions to meet customer needs and preferences.
  • Customer Focus: Prioritizes customer satisfaction and builds strong relationships through personalized service.
  • Dealing with Ambiguity: Adapts to changing priorities and deadlines while maintaining a high level of productivity.
  • Drive for Results: Meets or exceeds sales targets and contributes to store financial results.
  • Interpersonal Savvy: Builds strong relationships with customers, colleagues, and management through effective communication and collaboration.
  • Learning on the Fly: Stays up-to-date on product knowledge, fashion trends, and competitor activity.