Director of Specialty Pharmacy Operations

1 month ago

Mississauga, Ontario, Canada McKesson Full time
Job Title: Director of Specialty Pharmacy Operations

McKesson is a leading healthcare company that delivers innovative solutions to improve patient care and outcomes. We are seeking a highly skilled and experienced Director of Specialty Pharmacy Operations to join our team.

Job Summary:

The Director of Specialty Pharmacy Operations will be responsible for overseeing the daily operations of our national specialty pharmacy sites across Canada. This includes managing the performance and strategic success of our pharmacy operations, as well as providing direction on pharmacy strategies, initiatives, and projects.

Key Responsibilities:
  • Oversee the overall performance and strategic success of our national specialty pharmacy sites across Canada.
  • Provide direction on pharmacy strategies, initiatives, and projects.
  • Manage the creation and implementation of department processes and procedures.
  • Ensure standardization of processes and smooth rollout of national pharmacy initiatives and programs.
  • Promote collaboration with each specialty pharmacy across Canada and other business units to grow the division.
  • Lead and support the development and achievement of strategic objectives and collaborative initiatives across business units.
  • Ensure compliance with quality management systems, privacy SOPs, the colleges of pharmacy, and other regulatory requirements.
  • Act as a liaison facilitating effective collaboration and communication with key stakeholders.
  • Manage specialty pharmacy P&L accountability for dispensing revenue, margin, and profitability.
  • Analyze and compile financial and operational metrics to enhance the pharmacy business.
  • Ensure accurate monthly pharmacy inventory and reconciliation, compliance, and process audits.
  • Responsible for specialty pharmacy AR and collaborate with finance on collections.
  • Drive excellence in Net Promoter Score results from patients, caregivers, and relevant stakeholders.
  • Prioritize patient-centricity and superior customer experiences in all aspects of the pharmacy business.
  • Participate and lead new business development initiatives involving specialty pharmacy for existing and potential clients.
Requirements:
  • Bachelor or Doctor of Pharmacy Degree.
  • A valid license in good standing with the Ontario College of Pharmacists.
  • Previous experience in specialty pharmacy or related field.
  • 7-10 years of people and progressive pharmacy management experience.
  • Expertise in major therapeutic areas required by specialty pharmacy services.
  • Excellent project management skills and time management skills.
  • Possess finesse to manage relationships internally and externally.
  • Ability to analyze and interpret data and trends and provide insights.

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