Release Manager

4 weeks ago

Halifax, Nova Scotia, Canada NTT DATA Services Full time
Job Title: Release Manager

NTT DATA Services is seeking a skilled Release Manager to join our team in Halifax, Nova Scotia, Canada. As a key member of our IT team, you will be responsible for scheduling and facilitating the orchestration planning of maintenance and release changes for application development teams.

Key Responsibilities:

  • Schedule and facilitate the orchestration planning of maintenance and release changes for application development teams.
  • Provide timely, accurate communication to IT and Business stakeholders related to status updates, system availability, and completion notifications.
  • Demonstrate experience in problem solving, including analyzing symptoms and causes, identifying and defining the problem to be solved, collecting data, establishing the facts, drawing valid conclusions, and developing solutions.
  • Build and maintain relationships across Information Technology teams.
  • Deliver high-quality customer service to internal and external stakeholders.
  • Collaborate with IT teams to schedule application releases and maintenance changes for production, including workplans and timelines.
  • Anticipate issues and identify risks for a release or maintenance event, including dependency, resource, and scheduling conflicts.
  • Organize and coordinate changes across IT teams to identify scope or schedule conflicts that could impact the success of release and maintenance changes.
  • Track key milestones of the release and maintenance schedule through the development and deployment lifecycle.
  • Monitor and report on status, health, and risks.

Requirements:

  • 6+ years of release management experience.
  • 4+ years of experience in an IT application development environment.
  • 2+ years of leading projects of large complex operational systems across the enterprise.
  • Bachelor's degree in computer science, Computer Information Systems, Management Information Systems, or related field preferred.
  • 2+ years of experience in change management and process development.
  • 2+ years of displayed leadership and team-centric skills, strong solution orientation, and communication.

Desired Skills:

  • Good knowledge of software development lifecycles, including waterfall and agile.
  • Good knowledge of release and support management, including application release and infrastructure maintenance practices.
  • Good knowledge of quality metrics and tracking.
  • Good knowledge of resource management and tracking.
  • Experience in Microsoft Project, Excel, Visio, SharePoint, Atlassian JIRA and Confluence, ServiceNow.
  • Experience in leading application release and infrastructure maintenance process improvements, such as deployment automation.

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to our clients' long-term success.

Equal Opportunity Employer:

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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