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Technical Support Specialist

2 months ago

Brampton, Ontario, Canada TTEC Computers Incorporated Full time

Technical Support Specialist

At TTEC Computers Incorporated, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Responsibilities:

* Respond to user inquiries and provide solutions to technical issues
* Consult technical manuals and other documents to research and implement solutions
* Provide advice and training to users in response to identified difficulties
* Collect, organize and maintain a problems and solutions log for use by other technical support analysts
* Provide business systems, network and Internet support to users in response to identified difficulties
* Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Requirements:

* Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
* Experience: 2 years to less than 3 years
* Ability to work in a fast-paced environment and provide excellent customer service

Benefits:

* Health care plan
* Work Term: Permanent
* Work Language: English
* Hours: 37.5 hours per week

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.