Crisis Communication Coordinator

4 weeks ago

Lethbridge, Alberta, Canada City of Lethbridge Full time

Position Overview

The City of Lethbridge is seeking applications for the role of Emergency Communications Specialist within the Public Safety Communications Centre (PSCC). This is a non-permanent, casual position designed for individuals who are dedicated to delivering exceptional public service.

Compensation: $33.92 per hour

Employment Status: Temporary, Casual

Work Schedule:

  • Casual employees will be required to fill short notice shift vacancies as needed.
  • Schedules will be provided based on operational demands, covering breaks, leaves, and other absences.
  • Flexibility to work nights, weekends, holidays, and during peak vacation times is essential.

Key Responsibilities:

  • As an Emergency Communications Specialist, you will manage and dispatch both emergency and non-emergency calls for Police and Fire services.
  • Provide guidance and support to callers by following established protocols and procedures.
  • Utilize a Computer Aided Dispatch System and other software, while also monitoring radio communications.
  • Perform various support tasks related to the continuous operations of the Public Safety Communications Centre.

Qualifications:

  • High school diploma is required.
  • Proficiency in data entry and retrieval, with a typing speed of at least 40 words per minute.
  • Familiarity with Hexagon CAD systems and IAED Protocol Software is advantageous.
  • Preference may be given to candidates certified by the International Academy of Emergency Dispatch.
  • Knowledge of geographical areas in Lethbridge and its surroundings is a significant asset.
  • Strong customer service and communication skills are essential; the ability to remain calm and prioritize tasks during emergencies is crucial.
  • Current Standard First Aid & CPR certification or a higher equivalent is required prior to employment.

Additional Requirements:

  • Applicants must successfully complete a police security clearance, including a criminal background check and reference checks.
  • Applicants must have a clean record for at least one year, free from any criminal activity or illegal drug use.
  • Availability for industry-related aptitude, hearing, typing tests, and psychological assessments is necessary.

Probationary Period:

  • During the training and 12-month probationary period, candidates must be available for full-time hours to gain comprehensive knowledge of 9-1-1 telecommunications and dispatch systems.

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