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Crisis Communication Officer

3 months ago

Lethbridge, Alberta, Canada City of Lethbridge Full time

Position Overview

The City of Lethbridge is seeking applications for the role of Emergency Communications Specialist within the Public Safety Communications Centre (PSCC). This is a non-permanent, casual position designed for individuals who are dedicated to delivering outstanding public service.

Compensation: $33.92 per hour

Employment Status: Temporary, Casual

Work Schedule:

  • Casual employees will be required to fill short notice shift vacancies as needed.
  • Shifts will be scheduled to cover breaks, leaves, and other absences.
  • Flexibility to work nights, weekends, holidays, and during peak vacation times is essential.

Key Responsibilities:

  • Process and dispatch emergency and non-emergency calls for Police and Fire services.
  • Provide guidance and support to callers following established protocols.
  • Utilize a Computer Aided Dispatch System and manage radio communications.
  • Perform various support tasks related to the 24-hour operations of the PSCC.

Required Qualifications:

  • High school diploma.
  • Proficiency in data entry and retrieval, with a typing speed of at least 40 words per minute.
  • Familiarity with Hexagon CAD systems and IAED Protocol Software is advantageous.
  • Certification from the International Academy of Emergency Dispatch is preferred.
  • Knowledge of geographical areas in Lethbridge and its surroundings is beneficial.
  • Strong customer service and communication skills, with the ability to remain calm and prioritize tasks during emergencies.
  • Current Standard First Aid & CPR qualifications or a higher equivalent are required prior to employment.

Additional Requirements:

  • Successful candidates must pass a police security clearance, including a criminal background check and reference checks.
  • Applicants must be free of any criminal activity for at least one year to be eligible.
  • Availability for aptitude, hearing, typing tests, and psychological assessments is necessary.

Probationary Period:

  • During the training and probationary period, candidates must be available for full-time hours for a minimum of one year to gain comprehensive knowledge of 9-1-1 telecommunications and dispatch systems.