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First Line Manager

2 months ago

Toronto, Ontario, Canada Wipro Full time
{"Role Overview": "As a First Line Manager at Wipro, you will play a critical role in driving the performance of our teams and ensuring seamless delivery of projects to our clients. Your primary focus will be on executing processes, managing teams, and driving quality improvements.

Key Responsibilities:

* Execute processes and drive performance of the team on key metrics
* Conduct briefings and debriefings to drive focus on quality and adherence to contract compliance
* Prepare performance data and share it with clients
* Collaborate with internal stakeholders to manage and resolve issues
* Organize team-building activities to promote engagement
* Identify opportunities for automation and share them with the manager
* Drive performance of the team on identified metrics
* Review performance data and identify areas for improvement
* Provide feedback and coaching to team members
* Conduct process trainings and refresher trainings to bridge capability gaps
* Manage team attrition and drive diversity in leadership positions
* Set goals and conduct performance reviews for team members
* Lead and drive engagement initiatives for the team

Requirements:

* Awareness of broad economic, demographic, technological, and global trends in the ITES/BPO industry
* Competent technical knowledge and project management skills
* Knowledge of operational processes, quality certifications, and Agile methodology
* FLM certification by Wipro
* Strong analytical and problem-solving skills
* Excellent communication and stakeholder management skills

What We Offer:

* A dynamic and supportive work environment
* Opportunities for career growth and development
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance

If you are a motivated and results-driven individual with a passion for process excellence, we encourage you to apply for this exciting opportunity.

Note: Wipro is an equal opportunities employer and welcomes applications from diverse candidates.

Job Type: Full-time

Location: Wipro offices

Industry: ITES/BPO

Job Category: Management

Experience: 5+ years

Education: Bachelor's degree in a relevant field

Language: English

Work Hours: 40 hours/week

Work Schedule: Monday to Friday

Travel: Occasional travel may be required

Security Clearance: Background check may be required