Exceptional Customer Service Experience Coordinator

2 weeks ago


Ajax, Ontario, Canada Assured Automotive Full time

Company Overview


Assured Automotive is a dynamic organization committed to delivering exceptional customer experiences in the collision repair industry.


Salary and Benefits


We offer a competitive pay package, including industry-leading compensation and benefits. Our base salary for this role is estimated at $50,000 per year, with opportunities for growth and advancement.


Job Description


As an Exceptional Customer Service Experience Coordinator, you will play a vital role in providing outstanding support to our customers. Your primary responsibility will be to ensure that every interaction is positive, efficient, and effective.


Key Responsibilities:



  • Provide exceptional customer service through all communication channels, including phone, email, and in-person interactions.
  • Manage rental vehicle reservations and towing requests, ensuring seamless coordination and timely resolutions.
  • Communicate updates and status changes to customers and insurance claims personnel as required.
  • Coordinate towing arrangements and manage costs associated with repair orders.
  • Ensure accurate and timely reconciliation of repair orders prior to closure.
  • Monitor and manage store accounts receivable, maintaining high levels of accuracy and attention to detail.
  • Uphold Assured's core values of honesty, integrity, and respect in all interactions.
  • Prior experience in a similar role or related field is essential.
  • Demonstrate strong communication skills, both verbal and written, and a commitment to delivering excellent client experiences.
  • Maintain a high level of accuracy and attention to detail in all tasks.
  • Effectively manage multiple priorities and responsibilities in a fast-paced environment.

Benefits and Opportunities


We are proud to offer a range of benefits and opportunities for growth and development, including:



  • A competitive pay and benefits program.
  • Career growth opportunities for advancement.
  • Ongoing I-Car and industry training programs.
  • Professional development opportunities to enhance your skills and expertise.
  • A professional atmosphere, great working conditions, and dynamic leadership.

Our Commitment to Our Employees


We believe our employees are at the heart of our success, and we strive to employ people who share our core values. We are an equal opportunity employer and are committed to providing accommodations during the recruitment process.


#AASJ



  • Ajax, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Ajax, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...


  • Ajax, Ontario, Canada 241 PIZZA AJAX Full time

    We are seeking an experienced Food Service Supervisor to join our team at 241 PIZZA AJAX. As a Food Service Team Lead, you will be responsible for overseeing the daily operations of our food service team.About the RoleThe successful candidate will have experience in a fast-paced environment and possess excellent communication and interpersonal skills. They...


  • Ajax, Ontario, Canada Life Time> Full time

    Life Time Cafe OverviewAt Life Time, we are committed to creating a welcoming environment where our members can thrive. Our cafes are the heart of our clubs, serving as a hub for social connection and community building.Salary: $18-$22 per hour based on experience and locationAbout the JobWe are seeking highly motivated and customer-focused individuals to...


  • Ajax, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking an ambitious and customer-focused individual to join our team as a Senior Customer Experience Associate at our Westney Heights Plaza Branch.As a key member of our Canadian Banking Branch network, you will play a vital role in providing exceptional service throughout the customer's journey by:Acting as a lobby leader, ensuring...


  • Ajax, Ontario, Canada Assured Automotive Full time

    Job Title: Customer Service AdministratorJob Summary:We are seeking a qualified Administrator to provide exceptional customer service and administrative support to our Collision Repair Facility Team.Key Responsibilities:Provide positive energy when greeting customers in person and on the phone.Manage the confirmation and reservation of all rental vehicles &...


  • Ajax, Ontario, Canada Scotiabank Full time

    About the RoleAs a Senior Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to customers and helping them achieve their financial goals. This is an exciting opportunity to work in a collaborative team environment, dedicated to delivering outstanding customer experiences.Key Responsibilities:Act...


  • Ajax, Ontario, Canada Scotiabank Full time

    We are seeking a Customer Experience Representative to join our Community Banking team. In this role, you will be the face of our branch, providing exceptional service to our customers and helping them achieve their financial goals.About the RoleThe Senior Customer Experience Associate is the primary point of contact for customers, ensuring their needs are...


  • Ajax, Ontario, Canada Scotiabank Full time

    About the Role:We are seeking an enthusiastic and driven individual to join our team as a Senior Customer Experience Associate at our Westney Heights Plaza Branch. As a key member of our Canadian Banking Branch network, you will provide exceptional service to our customers throughout their journey.Key Responsibilities:- Act as a lobby leader, ensuring...


  • Ajax, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a friendly and reliable Cashier to manage customer transactions and ensure a positive shopping experience at beBee Professionals in Ajax.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit transactions efficiently.Provide exceptional customer service, responding to inquiries and offering assistance with...


  • Ajax, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Ajax is looking for a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer transactions, resolving customer complaints, and providing excellent customer service.Key Responsibilities:Process customer purchases and handle cash, credit, and debit...


  • Ajax, Ontario, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a sales professional to join our team at beBee Professionals in Ajax, Canada. As a Sales Associate, you will be responsible for providing exceptional customer service, assisting customers with their purchases, and contributing to the overall success of our store.Key Responsibilities:Provide exceptional customer service and assist customers...


  • Ajax, Ontario, Canada Audi Canada Full time

    Audi Canada is seeking a skilled Customer Experience Manager to join our team. The ideal candidate will have 5+ years of experience in the automotive industry and a strong understanding of customer experience strategies.The Customer Experience Manager will be responsible for developing and implementing customer experience strategies that align with Audi...


  • Ajax, Ontario, Canada Audi Canada Full time

    Audi Canada Customer Experience StrategistAt Audi Canada, we're seeking a highly skilled Customer Experience Strategist to join our team. As a key member of our organization, you will be responsible for optimizing and implementing our customer experience strategy across the country.Key Responsibilities:Develop and execute a comprehensive customer experience...


  • Ajax, Ontario, Canada Savers Full time

    About UsSavers is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.Job SummaryWe are seeking a Customer Service Associate to create an awesome experience for our Customers,...


  • Ajax, Ontario, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Ajax, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process transactions and...


  • Ajax, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Ajax, Canada. In this role, you will handle customer inquiries, provide product information, and resolve issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and...


  • Ajax, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    At beBee Professionals in Ajax, we are seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing excellent customer service, taking orders, and preparing food items to meet our high standards.Key Responsibilities:Take customer orders and prepare food items according to their...


  • Ajax, Ontario, Canada A&W Full time

    We are seeking a motivated and reliable individual to join our team as a Customer Service Representative at A&W. As a key member of our team, you will be responsible for providing exceptional customer service in a fast-paced environment.Key Responsibilities:Provide excellent customer service to ensure customer satisfactionWork effectively in a team...


  • Ajax, Ontario, Canada A&W Full time

    About the Role: As a Customer Service Representative at A&W, you will play a vital role in delivering exceptional customer experiences. This is a permanent position that requires 32.5 hours of work per week.Key Responsibilities: Our ideal candidate will be able to provide top-notch service to customers, working efficiently in a fast-paced environment. This...


  • Ajax, Ontario, Canada Innovative Surface Solutions Full time

    About the Role:We are seeking a highly skilled Customer Service Representative and Administrative Support to join our team at Innovative Surface Solutions. As a key member of our Sales Order Desk, you will be responsible for managing all Sales Order Desk functions, as well as providing administrative support to our team.Key Responsibilities:Process orders in...