Exceptional Customer Service Experience Coordinator
2 weeks ago
Company Overview
Assured Automotive is a dynamic organization committed to delivering exceptional customer experiences in the collision repair industry.
Salary and Benefits
We offer a competitive pay package, including industry-leading compensation and benefits. Our base salary for this role is estimated at $50,000 per year, with opportunities for growth and advancement.
Job Description
As an Exceptional Customer Service Experience Coordinator, you will play a vital role in providing outstanding support to our customers. Your primary responsibility will be to ensure that every interaction is positive, efficient, and effective.
Key Responsibilities:
- Provide exceptional customer service through all communication channels, including phone, email, and in-person interactions.
- Manage rental vehicle reservations and towing requests, ensuring seamless coordination and timely resolutions.
- Communicate updates and status changes to customers and insurance claims personnel as required.
- Coordinate towing arrangements and manage costs associated with repair orders.
- Ensure accurate and timely reconciliation of repair orders prior to closure.
- Monitor and manage store accounts receivable, maintaining high levels of accuracy and attention to detail.
- Uphold Assured's core values of honesty, integrity, and respect in all interactions.
- Prior experience in a similar role or related field is essential.
- Demonstrate strong communication skills, both verbal and written, and a commitment to delivering excellent client experiences.
- Maintain a high level of accuracy and attention to detail in all tasks.
- Effectively manage multiple priorities and responsibilities in a fast-paced environment.
Benefits and Opportunities
We are proud to offer a range of benefits and opportunities for growth and development, including:
- A competitive pay and benefits program.
- Career growth opportunities for advancement.
- Ongoing I-Car and industry training programs.
- Professional development opportunities to enhance your skills and expertise.
- A professional atmosphere, great working conditions, and dynamic leadership.
Our Commitment to Our Employees
We believe our employees are at the heart of our success, and we strive to employ people who share our core values. We are an equal opportunity employer and are committed to providing accommodations during the recruitment process.
#AASJ
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