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Inside Sales Representative

1 month ago

Grande Prairie, Canada EMCO Corporation Full time
Job Title: Inside Account Manager

We are seeking a highly motivated and results-driven Inside Account Manager to join our team at EMCO Corporation. As an Inside Account Manager, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Process sales orders and turn quotations into orders through customer interactions, primarily over the phone
  • Maintain relationships with established key accounts and ensure that their requests are being met
  • Use interpersonal skills to strengthen relationships with existing customers and increase market share
  • Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
  • Prospect and develop new customers using outbound calling campaigns
  • Meet or exceed the Profit Centre's gross profit and sales targets
  • Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions
  • Investigate and resolve customer issues such as pricing deductions and product returns
  • Expedite customer material with vendors when required
  • Follow up with customers on quotes and outstanding orders
  • Support the Outside Sales and Counter Teams with customer orders and issues
  • Be an integral part of the team supporting all activities that occur at the Profit Centre
  • Communicate to the Profit Centre Manager and Credit Department any changes in a customer's business that might cause a credit risk
Requirements:
  • College and/or University degree
  • A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
  • Proficient in the use of Microsoft Office software
  • Outstanding customer service and telephone skills
  • Ability to prospect new customers and increase sales with existing accounts
  • Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
  • Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
  • Ability to identify customer requirements and provide profitable solutions and close the sale
  • Able to learn and operate the applicable software system used to process orders
Preferred Skills:
  • Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
  • Experience using Trend and Eclipse
Why Work with Us:

EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We offer a fun, fast-paced, and dynamic workplace where you will have the opportunity to continually develop your skills through ongoing training, be innovative, and work alongside passionate colleagues with diverse backgrounds and experiences.

We are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success, and we empower them to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a competitive salary, benefits, and profit sharing, as well as great mentors and on-the-job training. We are an equal opportunity employer and are committed to maintaining a discrimination, harassment, and barrier-free workplace where all employees can contribute to their fullest potential.